Hi Jenny,

You would be surprised at the amount companies have already lost through goods dispatched. Thousands to tens of thousands lost, which is too much for most! It is truly disastrous, with many companies now worrying they won’t be able to see in the new year.

Contrary to what you’ve said, there is no compensation being offered for the smaller merchants. And it is not Amazon who are directly affected but the sellers as individuals, many local UK businesses just trying to put together their living.

Due to the sharing of people’s Amazon stores and the links online, the sheer volume of the impact could see many putting a number of people out of work in the new year. People forget, it is not just the companies that are affected but everybody in their employment as well.

I just think it is unfair that businesses are being left to suffer from this without any compassion, no doubt facing bad feedback and negative emails from customers angry their not getting their “bargain”, no matter what the cost. (Companies would have to pay several £’s to purchase the goods in first place, more £’s to post out for orders.) When in reality, if people got together on this and cancelled the orders or returned the items, nobody’s lost out at all. Companies stay in business and customers can buy their pressies or luxury items for the correct price. Would you be so quick to say the same if it were your livelihood at stake?

Nikki, you need to understand it is not Amazon you are getting one over on, it’s the small indie retailers that use it as a marketplace.

It’s not your fault it was priced wrong, but nor is it G2G. You don’t deserve the items you bought and businesses deserve to be reimbursed. It’s that simple.

Good Afternoon Nikki,
Please be aware that this has massively impacted sellers, the loss as it stands has already been catastrophic for most small retailers on the site. It is not the fault of the merchants, as this was a technical fault beyond our control. All that we can do is respond to the issue in the best way we can to cause minimum incident for customers and for staff. At the moment Amazon have informed us that they have been working through and cancelling the orders to prevent further damage to the companies involved. There has been no official statement for reimbursement or compensation of any kind for the merchants, and it is important to note that the volume of sales which have already passed through are enough to leave some retailers and any employees in a pretty dire position. This is why we are urging people to help minimise the impact upon small local businesses.
We hope that this helps in understanding the situation that we, and many other merchants, are currently in.

Many Thanks & Kind Regards

The G2G Team