Roblox Apologise For Games 3 Day Outage

Roblox fans were left bemused this week after the game was unavailable for three days. As a result, their CEO has had to publicly come out and apologise for the games issues.

It seems that players started experiencing issues early on October 29. This lead to Roblox addressing the issue on Twitter by stating “We Know you’re having issues using Roblox right now. We’re sorry and working hard to get things back to normal”.

Unfortunately for players, the problem wasn’t sorted until late on October 31. Roblox subsequently tweeted that “Roblox is back online. Thanks again for your understanding and support. Our CEO, Savid Baszucki, shared an update on the outage steps taken to address it”.

CEO Baszucki Apologises For Roblox Mishap

The CEO of the online game platform had this to say upon the matter:

“We are sorry for the length of time it took us to restore service,” he said. “A key value at Roblox is ‘Respect the Community’, and in this case, we apologise for the inconvenience to our community.”

He went on to explain the main cause of the problem.

“A core system in our infrastructure became overwhelmed, prompted by a subtle bug in our backend service communications while under heavy load.This was not due to any peak in external traffic or any particular experience”.

“Rather the failure was caused by the growth in the number of servers in our datacenters. The result was that most services at Roblox were unable to effectively communicate and deploy.

“Due to the difficulty in diagnosing the actual bug, recovery took longer than any of us would have liked. Upon successfully identifying this root cause, we were able to resolve the issue through performance tuning, re-configuration, and scaling back of some load. We were able to fully restore service as of this afternoon.”

This will come as great relief to Roblox fans. Nevertheless, questions will still remain about the reliability of Roblox servers. Hopefully this is a one-time incident and won’t be repeated in the future. Especially with this KSI concert lined up!

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